Shipping Information

Free Shipping Worldwide!

    Delivery Times

    New Zealand - Free shipping on all NZ orders. Vilo uses Fastway Couriers for fast tracked delivery 1-3 working days (usually overnight). Allow an extra working day or two for rural deliveries. 

    • Australia¬†-¬†Free Shipping¬†-¬†ETA is 4 - 8 working days.¬†

    - $10 Expedited Tracked Shipping - ETA 2 - 4 working days

    • United States -¬†¬†Free Shipping¬†-¬†ETA is 4 - 8 working days.¬†
    • United Kingdom -¬†Free Shipping -¬†ETA is 4 - 8 working days.¬†
    • EU -¬†Free Shipping -¬†ETA is 3 - 7 working days.¬†
    • Rest Of World -¬†Free Shipping -¬†ETA is 4 - 10 working days.¬†

    *These charges are for shipping costs only and does not cover import liabilities that may be applied by the government of the destination country. Vilo does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Vilo accept any orders back due to a rejection of customs charges. Orders cannot be returned to sender. For further information, we recommend you contact your local customs office. 


    We pride ourselves in getting your goods out the door and on the way to you, where they belong. If the order is placed during the week and before 2pm the order is dispatched same day. Otherwise dispatch is next working day.

    Once the order is dispatched we will send you an email to keep you updated.

    Who pays for international import duties and taxes?

    Orders shipped internationally may be subject to import duties and taxes upon receipt in destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Vilo has no control over these charges and is not responsible for any actions taken by customs or delivery services.

    Return mailing address:

    8 William Street

    +64 211537514