At Vilo, we stand behind the quality of our products. That's why every pair of Vilo sunglasses comes with a 12-month manufacturing warranty, as well as our additional 200-day accident cover for those unexpected moments in life.

Here's everything you need to know about what's covered and how to make a claim.

12-Month Manufacturing Warranty

We believe in the quality of our sunglasses. If your Vilo sunglasses have a manufacturing defect, we'll repair or replace them at no cost to you.

All Vilo sunglasses are covered by a 12-month warranty from the date of purchase against manufacturing defects.

This warranty covers faults that arise from the manufacturing process or materials used in your sunglasses.

What's not covered?

Our manufacturing warranty does not cover:

• Accidental damage, including cracks, breakage or dents.
• Scratches or damage caused by everyday use.
• Damage resulting from misuse, improper care or neglect.
• Normal wear and tear.
• Loss or theft.
• Water damage.

All warranty claims are assessed by Vilo, and any repair or replacement is subject to our assessment of the product and the nature of the fault.

How do I make a warranty claim?

If you believe your sunglasses have a manufacturing defect, simply contact our team. We'll be happy to help and guide you through the next steps.

For tips on looking after your Vilo sunglasses, take a look at our FAQs.

200-Day Accident Cover

Accidents happen. We've got you covered.

We know life doesn't always go to plan, and sometimes accidents happen. That's why all Vilo sunglasses purchased through our website automatically come with 200-day accident cover. No registration or additional purchase is required.

If you accidentally break or damage your Vilo sunglasses within the first 200 days of purchase, we'll offer you 40% off the full retail price of a new replacement pair.

It's our way of giving you a little extra peace of mind, even when the unexpected happens.

What's covered?

Our 200-day accident cover applies to accidental breakage or damage to your Vilo sunglasses within 200 days of purchase.

What's not covered?

Please note that our accident cover does not extend to:

• Lost or stolen sunglasses.
• Normal wear and tear.
• Damage caused by misuse or neglect.

The accident cover is intended for accidental breakage or damage and does not provide a free replacement. Instead, eligible customers receive 40% off the full retail price of a new pair.

How does it work?

1. If your sunglasses are accidentally broken or damaged within 200 days of purchase, simply contact us.
2. Return your damaged sunglasses as instructed by our customer service team.
3. Once we've received your damaged pair, we'll provide you with 40% off the full retail price of a new replacement pair.

How do I make a claim?

Simply contact our team, and we'll help you through the process.

Still have questions?

We're always happy to help. If you're unsure whether your sunglasses are covered by our 12-month manufacturing warranty or 200-day accident cover, get in touch with our team and we'll point you in the right direction.